Blog

  • What the World Needs Now: Why Instabase Will Lead the Biggest Enterprise Transformation Yet

    When I was first introduced to Anant Bhardwaj through a mutual friend, two things were immediately apparent: (1) I didn’t fully understand what he was building, and (2) I wanted in. To advance my cause on both counts, I pulled in my partner Forest Baskett, who has one of the sharpest technical minds around. In fact, Anant and Forest share many of the same qualities—soft spoken, brilliant, and far more savvy in sizing up people than one might expect. After meeting with Anant, Forest grabbed…

  • The Next Chapter in Data Analytics

    Data-driven decision making is fundamental for all modern businesses. Companies that haven’t figured out how to use data to their advantage must evolve or risk being outcompeted. It’s been no secret to any VC over the past six to seven years that big data is an interesting and attractive investment area. You may be tempted to think that the area has run its course and all the “unicorn” ideas have been funded—but believe it or not, there are still opportunities to build billion-dollar businesses…

  • Powering Real-Time Insights for Growth with Attest

    For a long time now, I’ve been drawn to the consumer insights and market research space—both as a consumer and investor. In fact, through the course of studying promising consumer companies over the past few years, I’ve spent no small amount of time designing and deploying surveys on consumer behavior, including fumbling through various non-intuitive survey creation workflows online, struggling to find the right target audience and then ultimately abandoning the exercise altogether upon…

    • December 11, 2017

    NEA & MuleSoft: The Rise of Application Networks

    The largest transformations in the world economy have often been the result of network effects. Throughout human history, remarkable progress has been made by networks: railway networks in the 1800s; telephone networks in the 1900s; computer networks in the 1980s; internet networks in the 1990s; and social networks in the 2000s. Networks are so powerful because every new node within a network increases the value of the entire network since the data and capabilities of that new node are…

  • Reinventing customer service: the modern contact center

    Frustration. Impatience. Disappointment. Anger. These are feelings associated with a negative customer experience...and the old adage that an unhappy customer complains to 10 others? No longer true. Thanks to social media that now sits at 1,000 or more! Furthermore, the cost of acquiring new customers is 5 to 25 times that of retaining existing ones, so the effects of poor experience can be absolutely devastating. Poor experience can result from a number of factors such as being passed between…