Blog

  • Snowplow: Unlocking Behavioral Data to Power the Next Chapter of Data Infrastructure

    Enterprises began transitioning to the cloud nearly 20 years ago, and increased cloud adoption has also highlighted the importance of cloud data lakes and warehouses, with businesses turning to data warehouses to organize data streams from myriad sources. As investors in category-defining data infrastructure companies such as: Databricks, Tableau, DataRobot, Instabase, MuleSoft, MongoDB, and others, NEA has had a firsthand view of the trends fundamentally reshaping enterprise computing. As…

  • Assembled: Empowering CX Teams by Helping People Serve People

    As consumers and businesses today are presented with more choices than ever before, consistently delivering a great customer service experience (CX) has become table stakes. Companies pour significant resources into developing innovative products, maintaining strong brands, and attracting the right users. Unfortunately, despite all of the strategic effort to secure customers there is little tolerance for error—61% of consumers are ready to switch to a company’s competitor after only one bad…

  • Antimatter: Pioneering Data Control as an Infrastructure Service

    Data security and privacy are at the forefront of enterprise priorities, and amidst a transition to the cloud, companies are grappling with the need to have more control over their data. This increasing importance is driven by: Migration to the cloud: Enterprises are moving their own workloads to the cloud, and are also adopting cloud-based vendors, which has led to a loss of control of data.Increasing breaches, violations, fear of embarrassment: Hackers are more sophisticated than ever, and…

  • Uniphore: Full Stack Enterprise Conversational Automation

    Across our consumer and enterprise investments at NEA, we’ve seen a clear link between optimizing customer experience and business success. Despite many transformations in the way business is conducted, enterprises’ ability to handle customer concerns, questions, and requests in an optimized and consistent manner across modalities remains central to nailing customer satisfaction and often compliance requirements. Whether onshore or off, staffed with fulltime employees or gig workers, and with…

  • "It is always about people..."

    NEA's Q&A series is focused on the company building journey and the impactful work of leaders across NEA’s portfolio. Our goal is to shed light on unique perspectives, guiding principles, defining moments, and lessons learned. Responses have been lightly edited for clarity and length. What led you to start a company? I think there are two answers to that question. One is that I've always been a builder. Throughout my entire life, whenever I’ve seen a problem my instinct was to start or…