Blog

  • NEA Design Residents: Creating Value in 10 Weeks

      Maggie Banks, Jet.com Intern  This summer, a select group of design students from world-class design schools have been hard at work inside some of NEA’s hottest NY-based portfolio companies. Spearheaded by NEA Designer-in-Residence Albert Lee, this new program pairs talented designers with cutting-edge companies Jet.com, 53, GlamSquad, Enigma and Casper for an immersive 10-week summer internship. With guidance throughout from mentors at NEA and participating…

  • Reinventing customer service: the modern contact center

    Frustration. Impatience. Disappointment. Anger. These are feelings associated with a negative customer experience...and the old adage that an unhappy customer complains to 10 others?  No longer true. Thanks to social media that now sits at 1,000 or more! Furthermore, the cost of acquiring new customers is 5 to 25 times that of retaining existing ones, so the effects of poor experience can be absolutely devastating. Poor  experience can result from a number of factors such as being…

  • Focus on Fintech: The Opportunity to Transform Financial Services

    The size of an opportunity has a direct relationship with the potential for outsized returns. Again and again, we’ve seen that the companies with the largest magnitude of success are those that target massive markets, primed for innovation. Over the course of NEA’s 35+ year history, this market opportunity-to-success ratio has fueled disruption in industries from software to healthcare, to energy, to education, and beyond. Long story short: if the market’s big and the state of…

  • Becoming NEA: A New Look for a Storied Brand

    “…it’s a healthy thing now and then to hang a question mark on the things you have long taken for granted.” - B. Russell A few weeks ago, I ran into one of NEA’s retired GPs in our Menlo Park office. This is not unusual—it seems that people rarely retire from NEA, they just spend less time in the office. On this particular day, it felt serendipitous…I’d been trying to chase down a bit of firm history for weeks, and if anyone could restore some…

  • Forter: The new force behind retail and ecommerce security

    A decade ago, when we heard the term “retail security” it was likely to evoke images of mall security guards patrolling local shopping centers. But now, it’s 2016 and things have changed. According to the U.S. Department of Commerce, ecommerce sales were $341.7B last year (up 14.6% ), with ecommerce as a percent of overall retail sales also continuing a steady climb. With the shift in the way people spend, comes the demand to evolve protection of companies and consumers.…