Blog

  • Brandless:  Disrupting Everything in Consumer Packaged Goods

    “Make it simple, but significant.”  – Don Draper, Mad Men, 2010 I am excited to announce our recent investment in Brandless, a bold new consumer packaged goods (CPG) company that officially launched today.  Brandless’ mission is simple but significant: offer health-conscious products at a disruptively low price point that can’t easily be replicated by established CPG conglomerates.  Over the past several decades, consumers have grown to believe that…

  • Why Table Stakes Matter in Manufacturing Tech: Our Investment in Tulip

    Last summer, as a guest of a large industrial conglomerate, we took a week in steamy August to visit several factories—including power and lighting facilities in the Carolinas. We expected to see factories exemplary of the future manned by robots and fully automated with digital screens and wearable devices.  At NEA, we’ve invested in several companies that are relevant within these environments including Upskill, which offers a platform for leveraging wearables in the…

  • The Players’ Tribune: Why Authenticity Matters in Media

    Today we are excited to announce a $40 M financing for The Players’ Tribune, a sports media company founded by Derek Jeter in 2014. Derek’s vision was to create a media company that focused uniquely on the needs of athletes and fans, and he recruited an amazing group of athletes and entrepreneurs to his All-Star team.  It has been an amazing experience watching our company grow from a small blog to THE trusted media platform for the athlete community, and we are thrilled to…

  • Innovation Physics: Part 1

    This post is dedicated to Harry R. Weller. We worked together in framing it and writing it for over two-and-a-half years. The contents are largely his vision, which informed his investment decisions for over a decade. I learned an immeasurable amount from him through the countless discussions and iterations leading to this post; though our conversations were always winding, those who knew Harry knew that he could always see around corners.   Introduction Innovation physics is a…

  • Reinventing customer service: the modern contact center

    Frustration. Impatience. Disappointment. Anger. These are feelings associated with a negative customer experience...and the old adage that an unhappy customer complains to 10 others?  No longer true. Thanks to social media that now sits at 1,000 or more! Furthermore, the cost of acquiring new customers is 5 to 25 times that of retaining existing ones, so the effects of poor experience can be absolutely devastating. Poor  experience can result from a number of factors such as being…