Blog

  • The Players’ Tribune: Why Authenticity Matters in Media

    Today we are excited to announce a $40 M financing for The Players’ Tribune, a sports media company founded by Derek Jeter in 2014. Derek’s vision was to create a media company that focused uniquely on the needs of athletes and fans, and he recruited an amazing group of athletes and entrepreneurs to his All-Star team.  It has been an amazing experience watching our company grow from a small blog to THE trusted media platform for the athlete community, and we are thrilled to…

  • Innovation Physics: Part 1

    This post is dedicated to Harry R. Weller. We worked together in framing it and writing it for over two-and-a-half years. The contents are largely his vision, which informed his investment decisions for over a decade. I learned an immeasurable amount from him through the countless discussions and iterations leading to this post; though our conversations were always winding, those who knew Harry knew that he could always see around corners.   Introduction Innovation physics is a…

  • Reinventing customer service: the modern contact center

    Frustration. Impatience. Disappointment. Anger. These are feelings associated with a negative customer experience...and the old adage that an unhappy customer complains to 10 others?  No longer true. Thanks to social media that now sits at 1,000 or more! Furthermore, the cost of acquiring new customers is 5 to 25 times that of retaining existing ones, so the effects of poor experience can be absolutely devastating. Poor  experience can result from a number of factors such as being…

  • Focus on Fintech: The Opportunity to Transform Financial Services

    The size of an opportunity has a direct relationship with the potential for outsized returns. Again and again, we’ve seen that the companies with the largest magnitude of success are those that target massive markets, primed for innovation. Over the course of NEA’s 35+ year history, this market opportunity-to-success ratio has fueled disruption in industries from software to healthcare, to energy, to education, and beyond. Long story short: if the market’s big and the state of…

  • Forter: The new force behind retail and ecommerce security

    A decade ago, when we heard the term “retail security” it was likely to evoke images of mall security guards patrolling local shopping centers. But now, it’s 2016 and things have changed. According to the U.S. Department of Commerce, ecommerce sales were $341.7B last year (up 14.6% ), with ecommerce as a percent of overall retail sales also continuing a steady climb. With the shift in the way people spend, comes the demand to evolve protection of companies and consumers.…