Blog

  • Choosy: Ushering in a New Era of Fashion and Commerce

    Back in the early 2000s, I remember tearing through the pages of Teen Vogue to check out the latest in celebrity fashion. While I knew how to get my hands on those Juicy Couture tracksuits, not everything was that easy. That dress that Marissa wore to prom on The O.C.? I needed that. But where could I find it? Could I even afford it? Back then, we were accustomed to four fashion seasons per year, all of which required six months of lead time and offered little flexibility. Zara, of course,…

  • CoEdition: Pioneering the Fashion Revolution for Women Sizes 10+

    At NEA, we’ve seen the power of marketplaces that transform industries where supply and demand have historically been mismatched. The plus-size women’s clothing market represents one of the greatest underserved segments in fashion and ecommerce today.  I first became interested in who was solving the challenges in this market when I learned this: 67% of American women are plus-size, but only 18% of all apparel purchases are plus-size. That means two out of every three American…

  • Brandless:  Disrupting Everything in Consumer Packaged Goods

    “Make it simple, but significant.”  – Don Draper, Mad Men, 2010 I am excited to announce our recent investment in Brandless, a bold new consumer packaged goods (CPG) company that officially launched today.  Brandless’ mission is simple but significant: offer health-conscious products at a disruptively low price point that can’t easily be replicated by established CPG conglomerates.  Over the past several decades, consumers have grown to believe that…

  • Reinventing customer service: the modern contact center

    Frustration. Impatience. Disappointment. Anger. These are feelings associated with a negative customer experience...and the old adage that an unhappy customer complains to 10 others?  No longer true. Thanks to social media that now sits at 1,000 or more! Furthermore, the cost of acquiring new customers is 5 to 25 times that of retaining existing ones, so the effects of poor experience can be absolutely devastating. Poor  experience can result from a number of factors such as being…

  • Envisioning the Future

    Sometimes in the business of venture capital, we have the privilege of seeing the future. Six years ago on my very first day here at NEA, Lytro’s founder Ren Ng bounded into our conference room with a remarkable camera his team had built on the principles of his groundbreaking ­­­ and award winning ­­­ Stanford dissertation on light field imaging. It was a computational camera that collected way more data than a conventional one, effectively turning optics into…