Blog

  • Reinventing customer service: the modern contact center

    Frustration. Impatience. Disappointment. Anger. These are feelings associated with a negative customer experience...and the old adage that an unhappy customer complains to 10 others?  No longer true. Thanks to social media that now sits at 1,000 or more! Furthermore, the cost of acquiring new customers is 5 to 25 times that of retaining existing ones, so the effects of poor experience can be absolutely devastating. Poor  experience can result from a number of factors such as being…

  • Envisioning the Future

    Sometimes in the business of venture capital, we have the privilege of seeing the future. Six years ago on my very first day here at NEA, Lytro’s founder Ren Ng bounded into our conference room with a remarkable camera his team had built on the principles of his groundbreaking ­­­ and award winning ­­­ Stanford dissertation on light field imaging. It was a computational camera that collected way more data than a conventional one, effectively turning optics into…

    • April 8, 2015

    The Indian Family and the Mobile Internet

    It’s hard to deny the magnitude of media and household attention that has been focused on the recent hyper-growth of the digital economy in India. Indeed, it is incredible how much lifestyles in India have changed in the past year due to the conveniences of the mobile internet. Today, we can purchase everything from clothes to cars and sofas to solitaires on our mobile devices thanks to NEA portfolio company Naaptol and other innovative ecommerce platforms. Every city has thousands of…

  • FiftyThree:  Reimagining the “Blank Slate”

    FiftyThree, developer of the inspirational Paper app, Pencil stylus, and a thriving interactive community for creators called Mix, today announced a Series B round of funding led by NEA. Although the company is new to our portfolio, co-founder Georg Petschnigg and his team are well known to NEA—and I’m thrilled to partner with them as the company grows their base of millions of users and tackles new verticals with their fresh take on productivity. In 2013, we launched the NEA…

  • GoEuro: One destination, optimal transportation

    Two decades ago, planning a trip involved calling a travel agent and trusting them to book what you wanted.  Today, anyone can go online and be inundated with options for flights, hotels, vacation deals, and more. Democratization of data through the Web means consumers have access to a practically limitless amount of information. This puts considerable power in the hands of individuals, but it also leads to a complex data optimization problem for consumers to match up the right set of…